This workshop is designed to provide participants an opportunity to learn and practice the domains of coaching and to enhance their coaching skills to become effective leaders able to successfully move their organizations' Six Sigma initiative forward.
This is a highly experiential workshop. Short mini-lectures support numerous practice sessions and team exercises. Coaching practice includes three-person teams (coach, player and dedicated observer). Case studies are used as a basis for the coaching practice engagement. Additionally, team exercises focus on conceptual and practical issues to sharpen analysis skills and share practical experience.
- SME/Subject Matter Experts
Participants are expected to be knowledgeable and experienced six sigma practitioners. Coaching practice and team exercises are based on case studies designed to explore and expand knowledge about tools and techniques and to share knowledge and experience among participants. Particular subject matter emphasis is given to project management skills, analysis step tools, and stakeholder engagement techniques, among others.
- Coaching Tools and Techniques
There are several basic coaching tools, techniques, and models that help the coach structure a coaching engagement. In this workshop, participants will have opportunities to practice in the roles of coach, player and dedicated observer. Case studies based on real-life six sigma issues are used as a basis for these practices.
- Teams and Teamwork
Exercises and coaching sessions are designed to explore coaching techniques to support teams. Focus is on team communication, team and individual breakdowns, and -- most importantly -- on how to coach the well-functioning team.
- Listening
The ability to listen, to be present and connected to the player is the most important coaching skill. Throughout the workshop there are several focused practices to develop listening skills, including identifying and determining individual learning and listening styles as well as somatic clues that help the coach assess the players understanding, acceptance and commitment.
- Communicating
Communicating skills include using requests and proposals, storytelling, setting up and executing crucial conversations, giving assertions and assessments, and using directive versus non-directive techniques. All are designed to help the coach frame the message to move the player forward. The basic skill is to determine how to "speak to the place the player can hear."
- Trust and Relationship Building
Several case studies and exercises focus on trust and relationships, particularly between the player and team as well as among management, stakeholders and champions. A personal practical individual plan for assessing and building both will be developed during the workshop by each participant.
- Intelligence (Emotional, Social and Cultural)
Breakdowns and backsliding in change management initiatives are usually the result of a failure to truly address the emotional, social and cultural environment issues that help organization members inculcate change. Essentially, change comes undone. Change management process issues, strategy development, and ways to test for acceptance are included in workshop case studies and exercises.
- Somatic
Somatic refers to the body, specifically to the core of the body rather than the limbs. The somatic coach is physically balanced and focused, self-aware and present for the player. Throughout the workshop there is a series of short practices on breathing, balance, focus, centered movement, and stillness. Additionally, participants are encouraged to explore ways to develop an on-going daily somatic practice.
- Self-Assessment
Coaches must be constantly self-aware and continually self-correcting to ensure they connect to and move forward with the player. A personal self-assessment checklist and journaling help coaches enhance their coaching skills. Additionally, in each practice coaching session, one of the three-person team members is assigned as dedicated observer to help the coach conduct a self-assessment and to offer a feedback assessment on the strengths and opportunities seen in the session.
This is a very full three-day agenda. At the end of a workshop, one participant said: "I was as energized in the last hour as I was in the first hour. "Our goal is to have you return home energized and ready to reinvigorate your organization's Six Sigma initiative.
Additionally we hope to establish a long term relationship with you. Your tuition includes two one-hour individual telephone coaching sessions within six months after you attend the workshop. Also, we will work to help you continue learning through participant newsletters, blog articles, and individual contact through email and telephone.
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